Withdrawal from the contract

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Right of withdrawal from a distance contract within 14 days
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Free return shipping You can use the free return with the designated courier company or return the products at your expense.
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Withdrawal form A free return label, withdrawal form and return instructions are sent upon request.
The procedures proposed below are not necessary for the effective exercise of the right of withdrawal.
I
Return procedure: free return shipping
  1. Fill in the provided withdrawal from the contract form and enclose it with the parcel or report the return to our customer service, e.g., by phone +48 507 339 101, by post to: MOSSA, Biuro Obsługi Klienta (Customer Service Centre), ul. Chrobrego 145/147, 87-100 Toruń, Poland, or by email: contact.ie@carmager.com.
  2. For a free return label, please contact us at: contact.ie@carmager.com or by phone: +48 507 339 101. Pack the returned products and place the provided return label on the packaging.
  3. Send the parcel via the designated courier company, following the instructions received with the return label.
  4. Upon receipt of your withdrawal declaration, we will refund your payment within 14 days.
    The amount due for your order will be refunded using the same payment method you have used for the original transaction, unless you have specifically requested otherwise.
II
Return procedure: return shipping paid by the buyer
  1. Fill in the provided withdrawal from the contract form and enclose it with the parcel or report the return to our customer service, e.g., by phone +48 507 339 101, by post to: MOSSA, Biuro Obsługi Klienta (Customer Service Centre), ul. Chrobrego 145/147, 87-100 Toruń, Poland, or by email: contact.ie@carmager.com.
  2. Pack the returned products and send them to the following address: SKLEP CARMAGER, ul. Kociewska 24-26, Hala nr 1, 87-100 Toruń, Poland.
  3. Upon receipt of your withdrawal declaration, we will refund your payment within 14 days.
    The amount due for your order will be refunded using the same payment method you have used for the original transaction, unless you have specifically requested otherwise.
III
Additional return label
  1. If you need another free return label, please reach out to us by email: contact.ie@carmager.com or by phone: +48 507 339 101.
Please see the Shop’s Terms and Conditions for full details on returns Check the Shop’s Terms and Conditions
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